POLICIES & PROCEDURES

PAYMENT

Payment is due at your scheduled pick up time. We accept checks, cash and all major credit cards. If you would like to leave gratuity, you may do so in cash or with card. 


DEPOSITS AND CANCELLATIONS

We require a non-refundable, non-transferable one day deposit for all boarding reservations. This is due within 48 hours of our acceptance for official confirmation. These deposit are non-refundable and non-transferable regardless of if or and when you cancel. 


HOLIDAYS

The following days are considered holidays and will require a $10 per dog holiday fee:


 

  • New Year's Day
  • Easter
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Years Eve

 


We discourage holiday drop offs or pick ups and they are limited to 9-9:30 am and 5-5:30 pm. You must receive staff approval for holiday drop offs and pick ups. These special accommodations are subject to an additional $50 fee. 


DISCLAIMER: We do not offer holiday drop offs or pick ups on Thanksgiving or Christmas for any reason.


SAME DAY SERVICE REQUESTS

Reservations submitted with less than 24 hours notice are subject to a $15 same day fee.


VETERINARIAN APPOINTMENTS AND EMERGENCIES

All pets must have an Authorization Form on file, to receive medical care if deemed necessary. All clients will be held responsible for all charges incurred during the visit, as well as the transportation cost to and from the appointment.  


For Boarding Services at the Farm

DOG INTERACTIONS
If you opt for your pet to play with others in our Doggy Day Camp, we are not responsible for any injury to your pets, for any reason. If you do not want to assume the risk we recommend you do not allow your pet to interact with others during their stay.

DESTRUCTION OF PROPERTY
If your pet has a history of scratching, chewing, biting, or tearing up beds; you are required to tell us in advance, and you will be responsible for anything that needs replaced due to your dog. We will try to provide the best space for your pet, and if you have a highly anxious pet we recommend you use our in home service.